Softland is committed to customer satisfaction. This policy explains returns, replacements, and refunds clearly and transparently.

Eligibility for Returns

Products must be unused, undamaged, and returned within 7 days of delivery with original packaging and proof of purchase.

Non-Returnable Items

Customized products, used bedding, and clearance items are non-returnable unless defective or damaged on arrival.

Refund Process

Once we receive and inspect the product, eligible refunds are processed to the original payment method within 7-10 business days.

Replacement or Exchange

If you received a defective or wrong item, we arrange a free replacement or exchange.

Shipping Costs

Return shipping is customer’s responsibility unless the return is due to damage, defect, or our error.

Contact Us

For privacy questions or requests, email:- Help@softland.co.in or call:- 9035639904